The economy meltdown that kicked off in 2009 impacted most of the industry, especially the retail as they had to immediately adapt to the declining demand and evaporating margins. Amongst the big box retailers, Costco success story has been remarkable. Refer the link below to check how the company transformed itself in to a larger player. Surprisingly, the report does not mention the typical success mantra around managing demand or supply, it is about how Costco addressed employee retention and benefits, which offered them immense advantage in overtaking the other big retailers.
Costco Success Story
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